wander

privacy policy

Effective Date: February 1, 2026

Introduction

Wander, LLC. ("Wander," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including:

The Wander website (wander.ai)
Wander Explorer (free travel planning tier)
Wander Planner (premium subscription service)
Wander Community (social platform for travelers)
Related mobile applications and services

This Privacy Policy applies to all users worldwide, with additional provisions for users in the European Economic Area (EEA), United Kingdom (UK), Switzerland, California, and other jurisdictions with specific privacy requirements.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

For the EU General Data Protection Regulation (GDPR) and other applicable data protection laws, Wander, Inc. is the data controller responsible for your personal data.

Contact Information:

Wander, Inc.

Email: info@wanderaway.ai

Website: https://www.wanderaway.ai

EU Representative: For users in the European Economic Area, our EU representative can be contacted at info@wanderaway.ai.

3. Information We Collect

3.1 INFORMATION YOU PROVIDE DIRECTLY

Account Information:

Name and email address
Username and password
Profile photo (optional)
Authentication data from third-party login providers (Google, Apple)

Travel Preferences & Profile Data:

Travel style preferences (adventure, relaxation, cultural, etc.)
Budget preferences
Dietary restrictions and accessibility needs
Destination interests and wishlist items
Travel type quiz responses

Payment Information:

Billing name and address
Payment card details (processed securely by our payment processor, Stripe; we do not store full card numbers)

User-Generated Content:

Trip reviews and ratings
Photos uploaded to the Wander Community
Published itineraries
Comments and interactions with other users
Messages sent through the platform

Communications:

Customer support inquiries
Feedback and survey responses
Email correspondence

3.2 INFORMATION COLLECTED AUTOMATICALLY

Device & Usage Information:

IP address and approximate location (city/country level)
Device type, operating system, and browser type
Unique device identifiers
Pages visited and features used
Time spent on pages and interaction patterns
Referring URLs and exit pages
Date and time of access

Cookies and Similar Technologies:

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activities. See Section 8 (Cookies and Tracking Technologies) for more details.

3.3 INFORMATION FROM THIRD PARTIES

Social Login Providers: When you sign in using Google or Apple, we receive your name, email, and profile picture
Booking Partners: Confirmation details when you book through integrated platforms
Analytics Providers: Aggregated usage data to help us improve our services
Credit Card Points Programs: Point balances and redemption options (with your explicit authorization)

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 PROVIDING & IMPROVING SERVICES

Generate personalized AI travel itineraries and recommendations
Process your subscription and payment transactions
Enable social features in the Wander Community
Save and sync your trips across devices
Facilitate bookings with third-party travel providers
Provide customer support
Analyze usage patterns to improve our AI and user experience

4.2 COMMUNICATIONS

Send transactional emails (booking confirmations, account updates)
Send marketing communications (with your consent, where required)
Notify you of price drops on Dream Mode destinations
Respond to your inquiries and requests

4.3 SAFETY & SECURITY

Detect, prevent, and address fraud and abuse
Enforce our Terms of Service
Protect the rights and safety of our users
Comply with legal obligations

4.4 PERSONALIZATION & ADVERTISING

Personalize your experience based on your travel preferences
Display relevant travel recommendations and deals

5. Legal Bases for Processing (GDPR)

For users in the European Economic Area, the United Kingdom, and Switzerland, we process personal data based on the following legal grounds:

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 SERVICE PROVIDERS

We share information with trusted third-party service providers who perform services on our behalf, including:

Cloud Infrastructure: Vercel, Railway, Supabase (hosting and data storage)
Payment Processing: Stripe (payment transactions)
AI Services: Anthropic (AI-powered itinerary generation)
Mapping Services: Google Maps Platform (location and transit data)
Analytics: Vercel Analytics (usage analytics)
Email Services: Email delivery providers

These providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

6.2 BOOKING PARTNERS

When you book travel services through our platform, we share necessary information with the relevant booking partners to complete your reservation. Their own privacy policies govern their use of your information.

6.3 WANDER SOCIAL MEDIA PLATFORM

Information you share publicly on the Wander Community (reviews, photos, itineraries, profile information) is visible to other users. You can control your privacy settings in your account.

6.4 LEGAL REQUIREMENTS

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6.5 BUSINESS TRANSFERS

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your choices regarding your information.

6.6 WITH YOUR CONSENT

We may share your information for other purposes with your explicit consent.

7. International Data Transfers

Wander is based in the United States. Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For users in the EEA, UK, and Switzerland: When we transfer personal data outside these regions, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including:

Standard Contractual Clauses (SCCs): EU-approved contractual terms that require recipients to protect your data
Adequacy Decisions: Transfers to countries the European Commission has deemed adequate
Supplementary Measures: Additional technical and organizational safeguards where necessary

You may request a copy of the safeguards we use by contacting info@wanderaway.ai.

8. Cookies and Tracking Technologies

8.1 TYPES OF COOKIES WE USE

8.2 MANAGING COOKIES

You can manage your cookie preferences through our Cookie Settings panel, accessible from the footer of our website. You can also configure your browser to reject cookies, though this may affect functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Your Privacy Rights

10.1 RIGHTS FOR ALL USERS

All Users Have a Right To:

Access and update your account information through your settings
Delete your account and associated data
Opt out of marketing communications
Manage cookie preferences

10.2 ADDITIONAL RIGHTS FOR EEA, UK, & SWISS USERS (GDPR)

If you are located in these regions, you also have the following rights:

Right of Access: Request a copy of all personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
Right to Restriction of Processing: Request that we limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based
Right to Lodge a Complaint: File a complaint with your local supervisory authority

To exercise these rights, contact us at info@wanderaway.ai. We will respond within 30 days (or sooner if required by law). We may need to verify your identity before processing your request.

10.3 CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents have the following additional rights:

Right to Know: Request information about the categories and specific pieces of personal information we have collected
Right to Delete: Request deletion of personal information
Right to Correct: Request correction of inaccurate information
Right to Opt-Out of Sale/Sharing: We do not sell personal information, but you can opt out of sharing for targeted advertising
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your CCPA rights, email info@wanderaway.ai or use the "Do Not Sell or Share My Personal Information" link on our website.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication mechanisms
Regular security assessments and testing
Access controls limiting employee access to personal data
Secure infrastructure with reputable cloud providers
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

12. Children’s Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@wanderaway.ai.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the "Effective Date" at the top of this policy
Notify you via email or a prominent notice on our website
For material changes, provide at least 30 days' notice before the changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: